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Terms & Conditions

Terms and Conditions for Loft Ins Space Limited

1. Agreement Overview

These terms define the framework for the loft boarding, insulation, hatch, and conversion alternative services provided by Loft Ins Space Limited. Clients must familiarise themselves with these terms, which cover service details, modifications, terminations, and essential information. Any concerns or clarifications should be promptly communicated to us.

2. About Loft Ins Space Limited

Loft Ins Space Limited, with registration number 12619561, is based at Sophia House, 28 Cathedral Road, Pontcanna, Cardiff, CF11 9LJ. Reach out via 029 2000 2330 or accounts@loftinsspace.co.uk for any inquiries.

3. Quotations

We aim for clarity in our quotations to prevent misunderstandings. Should you require any adjustments or have queries regarding your quote, please contact us immediately. Acceptance of our quotation implies agreement to these terms, with all quotations valid for 30 days.

4. Health and Safety

Safety is paramount; hence, free asbestos surveys are included.

5. Payment

We do not require an upfront deposit. Payment is due within one week following service completion. Delayed payments may incur additional charges.

6. Contract Formation

A contract is formed once we accept your order via email. We reserve the right to decline orders based on feasibility and deadline constraints.

7. Service Execution

Please note that product and installation images are for illustrative purposes. We strive for accuracy, but actual results may vary.

8. Service Provision

Service timelines will be communicated early in the process. We are not liable for delays beyond our control but will endeavour to minimise their impact.

9. Rights and Amendments

Clients are welcome to request changes to their orders. We reserve the right to make minor modifications as necessary.

10. Guarantee

Our services come with a lifetime guarantee covering materials and workmanship, excluding misuse or accidental damage, non-transferable.

11. Cancellation and Refunds

Clients wishing to cancel must provide at least 5 working days’ notice before the scheduled installation, wherever possible, to avoid inconvenience on both ends. Cancellations and refunds are managed by our policies, considering service faults, mutual agreements, or personal decisions within a cooling-off period.

12. Installation Suspension

Installations may be paused for technical, compliance, or client-requested adjustments. Extended suspensions may warrant contract termination rights.

13. Payment Terms

Payments are accepted via direct transfer or debit/credit card, excluding cheques and American Express. Failure to comply with payment deadlines may lead to service suspension and accrual of interest on late payments.

14. Liability and Complaints

We strive for your complete satisfaction. Direct any complaints to our customer service for prompt resolution. Our liability is limited to direct damages from our services, not covering indirect losses or pre-existing issues.

15. Privacy

Client privacy is protected as per our Privacy Policy, ensuring secure handling of personal information.

16. Agreement Modifications

Loft Ins Space Limited may update these terms as necessary, with changes effective upon notifying clients.

By engaging with Loft Ins Space Limited, clients acknowledge and agree to these terms, ensuring a mutual understanding of our service commitment and processes.

Our Loft Boarding Service Areas

  • Cardiff,
  • Swansea
  • Newport
  • Bristol

Get your quote today and unlock the full benefits of our services. Join the ranks of satisfied customers in Cardiff, Swansea, Newport, and Bristol who have already experienced the difference our high-quality solutions can make. We’re committed to enhancing your home and ensuring your complete satisfaction. Don’t miss out—call us now or fill out our simple quote form and take the first step towards elevating your loft space.

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